Refund Policy

Welcome to the ASTRONIVEX Refund Policy page. We strive to ensure the best experience for our customers. In case you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• You have 30 calendar days to request a refund from the date of purchase.
• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• Proof of purchase must be provided.

Non-Refundable Items

Several types of goods are exempt from being returned:

• Perishable goods such as food, flowers, newspapers, or magazines.
• Intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
• Downloadable software products.
• Gift cards.
• Some health and personal care items.

Refund Process

Once your return is received and inspected, we will send you an email to notify you of the receipt of your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Shipping

To return your product, you should mail your product to: ASTRONIVEX, 1234 Universe Lane, Galaxy City, GC 56789.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

We appreciate your understanding and cooperation. For any further questions, please contact us at [email protected].

Thank you for shopping with ASTRONIVEX!